Terms and Privacy Policy

Service

We endeavour to provide a fast turnaround on all orders with most being dispatched the day they are placed. Customers can assist us by writing names and addresses clearly and by quoting catalogue numbers whenever possible. Our policy is to supply bona fide trade customers only. We do not supply the general public.

Orders

Orders can be placed on-line, by post, fax, E-mail or telephone, including our out of hours answer phone service. Personal callers are welcome.

Trade Counter Hours

MONDAY TO FRIDAY 9.00am to 4.30pm

Payment

Payment may be made by cheque, cash, credit or debit card (Visa, Mastercard, Switch & Delta). Alternatively a monthly credit account can be established on receipt of suitable references.

Overseas payments should be made by sterling bank draft drawn on a U.K. bank, or direct to our bankers:

Are invoices are in pounds sterling. The details are listed below:

BARCLAYS BANK PLC
H.J.FLETCHER & NEWMAN LTD
Sort code: 20 25 42
Account number: 90375624
IBAN: GB14 BARC 2025 4290 3756 24
SWIFTBIC: BARCGB22

Claims & Returns

All merchandise is inspected prior to despatch, but should goods arrive damaged, or short, the carrier must be notified immediately, and we should be advised. No claims can be entertained if not made within 3 days of receipt. The non arrival of goods must be notified within 10 days of the date of the invoice. No goods can be accepted for return without permission. In all cases, please quote the original invoice number, reason for return, and action required.

ILLUSTRATIONS AND DESCRIPTIONS

The Photographs used in this Catalogue are for illustration purposes only and do not represent the true size or colour of the product, All pictures and descriptions are intended to be accurate representations . However, during the life of this catalogue, it may be necessary to make changes and substitutions due to circumstances beyond our control.

COMPLAINTS

In the event of a serious complaint regarding service or merchandise, a letter should be sent for the attention of the Managing Director. You have our assurance it will be investigated, and an explanation provided.

NONE TRADE CUSTOMERS

Whilst you are most welcome to browse our catalogue, we regret we cannot supply none trade customers direct. We will, however, be pleased to supply you with details of your nearest Local stockiest. Please contact our sales department.

Privacy Policy

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

Information Collection & Use:

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security:

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

If you have any questions about the security at our web site, please do contact us

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